Shibuya has close to a thousand lockers and is still the hardest station in Tokyo to store a bag. Two reasons: everyone tries the same bank, and the station has been a building site for a decade.
The call
Skip the Hachiko Exit lockers. They’re the most convenient, which is why they’re full from morning. Every guide sends people there and they’re all fighting over the same doors.
Go to Shibuya Mark City instead — specifically the 4F and 5F banks near the restaurants and the highway bus terminal. They’re the least contested lockers at Shibuya and still have large sizes free on weekends. 5F is also where the airport limousine bus leaves from.
The reliable option at Shibuya
Of all Tokyo stations this is the one where booking ahead earns its keep, because the Hachiko lockers are gone by mid-morning. Flat rate per bag, any size, insured.
Got a suitcase and a Shibuya Sky ticket? Solve storage first. Shibuya Sky bans large luggage on the deck and its own lockers only take day bags.
Where the lockers are
JR
Outside the Hachiko gate: small ¥400, medium ¥500, large ¥600, IC cards accepted. Same tiers near the South gate. There’s also a cheaper ¥300 cash-only small bank down a stairway near the Central gate that most people walk past.
Tokyo Metro (Ginza / Hanzomon / Fukutoshin)
Metro confirms lockers on the Hanzomon and Fukutoshin concourses but doesn’t publish a floor map. In practice the clusters are at B1 Exit A2 (near Shibuya 109 — many large lockers), B1 Exit A4, B2 near Exits A1–A4, a B2 walkway bank near the information centre, and B2 near Exits B3–B4. The A2 bank runs small ¥400 / medium ¥500 / large ¥700.
Shibuya Mark City — the answer
- 1F, outside the gates at street level, including a golf-bag-size locker near the Keibunsha bookstore by the West Exit Inokashira gate
- 2F, inside and outside the Inokashira Line gate
- 4F and 5F — by the restaurants and the highway bus terminal. This is the bank to aim for
Keio runs a live availability map for these at keiochika.co.jp.
Shibuya Hikarie, B3F
In the ShinQs locker room, directly connected to the Fukutoshin Line gates. Cheapest in Shibuya at ¥200 small / ¥300 large — but small sizes only, cashless only (no coins), and 10:00–21:00.
Shibuya Scramble Square, 1F
In front of the elevators, 10:00–21:00. Worth knowing what this isn’t: they’re slim and refrigerated lockers for shopping, not suitcase lockers. A separate cluster near B1 by the Kinokuniya supermarket (Exit B7) is the closest bank to the Shibuya Sky entrance.
Two staffed counters
- Wander Compass — B1 underground walkway next to Shibuya 109, near Exit A2. ¥900 per item per day, 10:00–19:00. Takes the things lockers can’t: strollers, instruments, oversized cases
- shibuya-san — inside Shibuya Fukuras (Tokyu Plaza) 1F, right at the airport limousine bus stop. 10:00–19:30, small ¥700 / large ¥1,000, same-day pickup only
The reliable option at Shibuya
Of all Tokyo stations this is the one where booking ahead earns its keep. Flat rate per bag per day, any size, insured, and you are not competing for a door.
Shibuya Sky: read this before you go up
The observation deck does not allow travel luggage. Also barred: food and drink, loose hats, earphones, tripods and selfie sticks. Phones, glasses and a camera on a strap are fine.
There are lockers at the 46F entrance, but they’re sized for a small bag or backpack (about 32 × 37.5 × 43cm) and cost a returnable ¥100. A suitcase will not go in one. Sort it at the station or a booked spot before you arrive — the Kinokuniya/B7 bank is the nearest.
The redevelopment problem
The Shibuya station-area rebuild is a joint Tokyu, JR East and Tokyo Metro project running in phases from around 2030 to 2034. Concourses have already been reshaped and locker banks move without announcement. No operator publishes “we relocated X lockers.”
Practical consequence: treat any Shibuya locker map, including this one, as approximate, and check a live availability map before committing to a walk. The Keio map above is the most useful.
Timing and time limits
Reported pattern: the Hachiko banks are effectively full from the morning, every day, worse at weekends. The Mark City 4F/5F banks are the ones still open. Most operators cap storage at three to four days before clearing the locker; the operator’s phone number is posted on the unit.
One Shibuya-specific risk: shutters on several station-area banks close after the last train (around 00:30). A bag left during the day may be unreachable until morning. If you’re out late in Shibuya, check the posted hours before you rely on picking it up at 2am.
FAQ
Cheapest locker in Shibuya?
Hikarie B3F at ¥200–300, if your bag is small and you have an IC card. Then the ¥300 cash bank near the JR Central gate.
Where do I put a big suitcase?
Mark City 1F or 4F/5F, or Wander Compass at ¥900. Not Scramble Square.
I land at Haneda and want to see Shibuya before check-in.
The limousine bus drops at Shibuya Fukuras, and shibuya-san’s counter is in the same building. That’s the tidiest version of this plan.
The bottom line
Everyone goes to Hachiko; go to Mark City. Hikarie if the bag is small and you want to pay ¥200. Wander Compass if it’s oversized. And whatever you do, don’t turn up at Shibuya Sky towing a suitcase.
See also: the full Tokyo guide, Shinjuku, Tokyo Station.
While you are here: the best yakitori in Shibuya
An aside, because the bag is in a Mark City locker and the whole point of a locker is the hours it gives you back.
Forty seconds from those lockers, immediately right of the Keio Inokashira west exit, is Toritake — a three-floor charcoal yakitori and eel house that has been on that slope since 1963. It is on Tabelog’s Top 100 Yakitori list and it is entirely invisible to visitors, because it looks like an old building on a busy hill.
Three things make it the right answer for someone who has just stowed a suitcase:
- It opens at noon, every day of the year. Almost every other good yakitori shop in Tokyo opens at five and closes on Sundays
- No reservation needed under five people. You walk in
- It takes cards, which in this category of shop is unusual
Skewers run about ¥333–383 and are grilled on eel skewers, which is why they arrive looking faintly absurd. Around ¥2,500 a head with a large bottle of lager.
Read nextToritake, Shibuya: the only yakitori shop you need in Tokyo →What to order, why the skewers are the wrong size on purpose, and the eel they butcher in the building.
Prices and locations as of September 2026. Shibuya is under active redevelopment and locker banks relocate — check a live availability map. Corrections via the contact page. Some links here are paid affiliate links.
Leave a Reply